Prices

Prices are in U.S. dollars and are subject to change without notice.

Shipping Charges

Orders receive express service to all available locations via FedEx and UPS. There is a flat shipping charge of $25 for each order. All products ship the day they are available.

Terms

Net 30 days in U.S. dollars after credit approval.

Conditions

Products are sold and licensed for use by end-users only for research or laboratory use and are not to be used on humans or for clinical diagnostic or drug purposes. The purchase of Product does not grant any right or license to use such Product in the practice of any methods covered by iGentBio patents or applications.

Return            

Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please contact the Customer Service Department to obtain an Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RMA.

We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: diagnostic reagents; refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special offers; products missing labels, parts, or instruction manuals. Returns accepted for items ordered in error may be subject to a 20% processing fee and all returns must be returned within 90 days of purchase.

Exclusive Terms of Sale

iGentBio does not agree to and is not bound by any other terms or conditions, unless those terms and conditions have been expressly agreed to in writing by a duly authorized officer of iGentbio.

Research Use Only

Since these products are intended for research purposes by qualified persons, the Environmental Protection Agency does not require us to supply Pre-manufacturing Notice.